AFRICAN SPEAKER BUREAU | CURATED FOR PEP
Every Customer at the Counter Has a Story
Speakers for store leaders who serve the customer face to face, and who carry the year's direction into every town where the business trades.
In September 2026, PEP's leadership team met more than 2,700 store managers at 14 regional conventions in South Africa, Namibia and Botswana, as Pepkor reported on LinkedIn. Few companies on the continent take their leadership to the front line on that scale. A speaker who joins a programme like that has to win over an energetic, demanding audience. They need to land as well at the last event as at the first, and turn a year's customer focus into actions managers take back to their stores. The speakers on this page offer more than motivation: stories store leaders recognise and practical ideas they use. For any speaker you shortlist, we arrange an online preview before you decide.
About this collection
The store is where the customer meets the company. Store leaders decide what she experiences there. Head office sets the direction, and the customer meets it in one place: the moment she walks into a store and someone serves her. Store managers stand between the two every day, and a strong culture gives them a head start in serving her well. The opportunity for 2027 is to give those leaders fresh, practical ideas for a changing customer: how to read the person at the counter, how to bring out the best in a store team, and how to protect trust as the group moves into financial services. This selection builds on the speakers PEP has already brought to its conventions. It adds new voices and themes for the 2027 customer focus. The first three speakers suit the regional conventions, where energy, stories and practical ideas carry the day. The last three suit the National Sales Convention and leadership sessions, where sales leaders work on performance, consistency and the customer of the future.
Explore this curated collection and contact African Speakers Bureau for speaker recommendations and availability.