From Customer Insight to Commercial Proof

Telkom's Mo'Nice and Mo'Town customer-value platforms accounted for 54.6 per cent of prepaid service revenue in the quarter to June 2026. Their scale raises a practical leadership question: how do personalised offers translate into lasting customer value, with clear accountability and evidence that guides the next decision? Mpho has worked on both sides of that question: • At SAP, he helped build and defend the business cases behind major technology investments. • At BCX, he was responsible for a R1.8 billion financial services and insurance business, with accountability for commercial performance. His experience connects the investment promise to the work of delivering the result. We propose Mpho for a keynote or executive working session centred on three decisions: • Which customer outcome is worth pursuing? • What evidence will prove the result? • Who owns its delivery? For teams taking these decisions into daily work, we also propose Speak So You Are Heard, ASB's separately facilitated leadership communication programme, as an optional follow-through. It helps leaders explain commitments, respond to difficult questions and align colleagues around the agreed result. We shape the keynote and any follow-through with the event sponsor around Telkom's audience and priorities.